Hello, just wanted to share a quick post on creating incidents in Service Manager 2012R2.
I created a custom incident class for my new monitoring device, SevOne.PAS.Workitem.Incident, which extended the existing incident class but I was totally unable to create new incidents with my extended properties.
I kept getting an error saying that the “simple property x” didn’t exist. Well after way too much troubleshooting I found out that the property names are case sensitive. The moral of the story, even if you’re working in PowerShell, it pays to pay attention to case when typing. It’s a mistake I, hopefully, won’t soon repeat.